Latest Information

Orders and Delivery Information

*Free shipping on orders over £50 for deliveries in the UK for a limited period. All items sent via Hermes or DPD.

*Free tracked shipping on orders over $150 for deliveries to the USA for a limited period. All items sent via Royal Mail and USPS.

We provide tracking information for each of our parcels.

Please note that at present, delivery dates and times cannot be guaranteed by any carrier. 

Some items are currently out of stock and available for pre-order ahead of our next re-stock on 30th August.

We re-stock each week. Our products are made in small batches, quantities are limited and we sell out very quickly thanks to our amazing customers. We apologise for any inconvenience. Please contact us to reserve items or for custom orders and reservations. Our mailing list and Instagram are the easiest ways for you to stay up to date with all of our products and offers.

Offers including complimentary delivery thresholds valid until 30th August. We reserve the right to adjust sale and offer pricing at any time.

Please get in touch via live chat if you would like to speak to a personal shopper for advice on our lead and delivery times.

Please email help@eldersandcompany.com or use our live chat feature if you have any issues or queries regarding orders and delivery. 

Please note that we are based in the UK.

Standard Delivery is currently taking 2-3 working days. Express delivery cannot currently be guaranteed.

Northern Ireland

Deliveries to Northern Ireland are unfortunately still experiencing some Brexit-related delays.

Standard Delivery is currently taking 2-5 working days. Express delivery cannot currently be guaranteed.

International

International deliveries are being dispatched but still may experience significant delays. We endeavour to provide up to date tracking and order information as soon as our systems allow.

For security reasons, international orders will only be delivered to the cardholder’s billing address.You may be charged for VAT and import duties on orders outside the UK. We are working very hard to despatch our products from an EU warehouse very soon.

Standard Delivery is currently taking 4-8 working days. Express delivery cannot currently be guaranteed.

Order Despatch

Our aim is to despatch all orders placed Monday to Friday before 15:00 on the same working day, subject to stock and staff availability as well as any local lockdown restrictions.

Orders placed after 15:00 or at weekends will usually be processed the next working day. There may be some delay over November and December due to Christmas deliveries and lead times from our delivery partners.

Whilst we will make every effort to deliver within the times stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time.

The online store is currently restocked on Wednesday evenings where applicable.

Pre-orders, custom orders and wedding, event or corporate orders can be placed at any time via our contact form, Instagram message or email enquiry.

Thanks for your support and patience,

E&Co.